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Position: Installation Manager
Location: Fulham, SW London
Salary: £25-£35k Basic depending on experience, pensions and health insurance package, car pool available
Our client specialises in the design, supply and installation of truly bespoke kitchens manufactured in Scandinavia. They specialise in the high-end residential market and sell luxury, bespoke kitchens to discerning clients.
They are currently looking to take on a second installation manager to work alongside their senior installation manager in organising and scheduling the installation side.
The Role: Installation Manager
A crucial part of selling kitchens is to make sure that the installation runs smoothly and on time with as few issues as possible. The installation is the last part of the kitchen journey and is what the client will remember most, hence it is crucial that it runs smooth. The installation managers tasks are wide ranging but in large consist of:
Liaising with the client, build team, installers and other subcontractors before, during and after the installation and solve any issues that may arise along the way.
Order all items for each client, such as appliances, worktops, handles etc and make sure that everything is delivered on time.
Liaising with the build team regarding requirements for the installation such as services and final measurements.
Scheduling and management of deliveries to site.
Scheduling and management of the installers before and during the installation.
Carefully plan and organise the installation in detail to make sure the installers know exactly what to do and that all installation runs smoothly.
Communicate clearly, effectively and appropriately with installers, builders and subcontractors to ensure that everyone is completely clear about the planning and so there are no misunderstandings or delays.
Deal effectively with potential issues arising during the installation.
Providing the best possible customer service in a friendly and effective manner.
Ensuring the client is kept informed about progress and resolving any unforeseen issues
Conduct site survey and take all measurements to enable the designers to finalise accurate drawings.
Conduct “handover meeting” with the client/ builder/ architect/ company’s designer to formally hand over the project from the designer to the installation manager and go through all details of the kitchen and the installation.
The Candidate: Installation Manager
The Installation manager job is a challenging role and requires the ability to communicate effectively, clearly and appropriately to ensure the message is clearly understood and there is no misunderstanding. It also requires great attention to detail to make sure that all details are considered to avoid issues and delays. It also requires problem solving skills in order to deal with any unforeseen issues.
Seniority is not a definitive requirement and they would be looking both at junior and senior applicants. What is more important is that the person has the right skills and attitude to this role, rather than experience. Skills such as clear communication, problem solving, great attention to detail and being highly organised as well as the ability to deal with different types of people is more important than extensive experience.
They will provide all training required to become a skilled installation manager.
Drivers licence is essential.